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Refund policy

Refund & Return Policy

Thank you for shopping at BANGE. We stand by the quality of our products and want you to be completely satisfied with your purchase. If, for any reason, you are not entirely satisfied, we've got you covered with our straightforward 30-day return policy.

30-Day Return Policy

You have 30 calendar days from the date you receive your item to initiate a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging, with all original tags attached.
  • You must provide a receipt or proof of purchase (your order number).

How to Initiate a Return (RMA Process)

Please follow these steps to ensure a smooth return:

  1. Contact Us First: Before sending any item back, you must contact our support team at service@thebange.com to request a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for your return.
  2. Receive Instructions: Our team will review your request. If approved, we will provide you with the RMA number and our official return address.
  3. Ship the Item: Securely package the item and include your RMA number inside the package. Ship the item to the return address provided by our team.

IMPORTANT: We cannot process refunds for items returned to us without a valid RMA number or items sent to the wrong address.

Official Return Address

All authorized returns should be sent to our fulfillment center. Our primary return address is:

Attn: BANGE Returns (RMA #XXXX)
No.18,First road Nanhe,South Industrial Park,Shiling Town
Huadu Dist,Guangzhou,Guangdong 510000
China
Return Contact Phone: +86 188 2470 0189

(Please confirm this address with our support team when you receive your RMA number.)

Refunds

1. Inspection: Once your return is received at our facility, our team will inspect it, typically within 1-3 business days.

2. Notification: We will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund based on the inspection.

3. Processing: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card or PayPal) within 1-3 business days.

Return Shipping Costs

  • For Customer Remorse: If you are returning an item because you changed your mind or ordered the wrong size/color, you (the customer) will be responsible for paying for your own return shipping costs.
  • For Defective/Wrong Items: If you received a damaged, defective, or incorrect item, please contact us immediately at service@thebange.com with photos of the issue. In these cases, we will cover the cost of return shipping.
  • Original shipping costs (if any) are non-refundable.

Cancellations & Order Modifications

We work quickly to process your orders. If you need to cancel or modify your order, please contact us immediately at service@thebange.com.

  • We can cancel or modify orders that have not yet been processed or shipped.
  • Per our Shipping Policy, our daily cut-off time is 2:00 PM (14:00) HKT. We cannot guarantee cancellations for requests received after the cut-off time or after the order has been dispatched.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Company Name: LEIYING LEATHER CO., LIMITED
Company Address: FLAT/RM 404A 4/F, BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI KL, HONG KONG
Phone: +8618824700189
Email: service@thebange.com